Privacy Policy

Medical Home Care, Inc. ("Medical Home Care," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at medicalhomecareinc.com or contact us directly.

By using our website or submitting information through our contact form, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

When you fill out a contact form on our website, you may provide:

• Your name
• Email address
• Phone number
• Your preferred method of contact
• A general message or question

Important: Our contact form is for general inquiries only. Please do not submit any medical diagnoses, prescription details, insurance information, or personal health information through this form. If you need to share clinical information, please call us directly at (610) 687-6585.

Information collected automatically

When you visit our website, we or our hosting provider may automatically collect certain technical information, including:

• Your IP address and general geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website or link

This information is used in aggregate to understand how visitors use our site and to improve its performance.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiry or question
• Contact you via your preferred method (phone, email, or text)
• Provide information about products or services you've asked about
• Improve our website and customer service

We do not use your information for automated marketing campaigns, and we do not sell or rent your information to third parties.

3. How We Share Your Information

Medical Home Care does not sell, trade, or rent your personal information to outside parties. We may share information only in the following limited circumstances:

• Service providers: We may share information with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfer: If Medical Home Care is acquired or merged, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Health Information

Medical Home Care is a durable medical equipment (DME) provider. When you do business with us in person or by phone, we may collect health-related information necessary to fulfill your equipment needs and comply with applicable laws. Any protected health information (PHI) collected in the course of providing equipment or services is handled in accordance with applicable federal and state law.

Our website contact form is not a secure clinical channel and is not intended for the transmission of PHI. Please call us directly for any health-related discussions.

5. Cookies and Tracking

Our website may use cookies — small text files placed on your device — to improve your browsing experience and understand site usage patterns. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Note that some features of the site may not function properly without cookies.

We do not use cookies to track you across third-party websites or serve targeted advertising.

6. Third-Party Links

Our website may contain links to third-party websites, including our bill pay portal, product vendors, and map services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

7. Data Security

We take reasonable steps to protect the information submitted through our contact form. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

9. Your Choices

You may contact us at any time to:

• Request that we delete the information you have provided
• Ask what information we have on file for you
• Request that we not contact you

To make any of these requests, call us at (610) 687-6585 or email us at info@medicalhomecareinc.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Phone: (610) 687-6585
• Email: info@medicalhomecareinc.com
• Mail: Medical Home Care, Inc., 10 N. Bacton Hill Rd., Malvern, PA 19355